Frequently Asked Questions

Can I buy gift cards?

Gift Cards are available in amounts between $5 and $500, and can be used at any of our banners Foodland, Sobeys, Price Chopper and FreshCo across Canada.

Can I check product availability online?

At this time, customers are unable to check individual store product availability. However, you can access information about our Compliments line of products by visiting our website at www.compliments.ca. There are several reasons why we may not carry a product, including availability from the supplier, seasonality of an item or discontinuing one item to make room for a more popular item.

Does Foodland accept applications online?

Foodland is always on the lookout for talented individuals to join the company. Current opportunities for both our stores and corporate offices are regularly posted on www.foodlandcareers.ca. Applications may be submitted directly through the website to our Human Resources Department. We also encourage you to visit the store for store level opportunities.

Does Foodland accept Club Sobeys cards?

Club Sobeys, and the ability to convert Club Sobeys Points to Aeroplan Miles, is exclusively offered at Sobeys stores in Ontario and Western Canada. Through the Club Sobeys MasterCard however, which is accepted at Foodland, you are able to collect Club Sobeys points for every dollar you spend. Club Sobeys points may be redeemed for a variety of rewards options including converting points to Aeroplan Miles. For more information on how to apply for a Club Sobeys MasterCard, or to enroll in Club Sobeys, please visit www.clubsobeys.com or call 1-877-7SOBEY.

Does Foodland accept Internet coupons?

Yes, we think coupons are a great way for you to save even more money at Foodland, so we now accept both Vendor Pre-Printed Coupons and Internet/Printable Coupons.

In order to protect us both from fraudulent coupons that are sometimes found in the market, we have a few conditions:

  • We will accept one coupon per item purchased.
  • Coupons for Buy One Get One will be honoured.

All coupons must have the following:

  • A valid product name,
  • A valid expiry date.
  • A bar code (UPC #).
  • A Canadian redemption address.

In addition, for Internet/Printable coupons:

  • Must be legible.
  • Must say “Internet Coupon”.
  • Have a value of $25 or less.
  • Internet/Printable Coupons for “Free” product will NOT be accepted.
Does Foodland offer online ordering?

At this time, we do not offer online orders. Please speak directly with your local store and they can assist you with ordering items from our deli, bakery and fresh departments.

How can I request donations for community events?

Foodland store owners, operators and employees are committed to enhancing the well being of the communities in which they live, work and play. Local store operators are encouraged to work with their local communities and we encourage you to contact your local store owner to discuss possible fundraising opportunities.

How will Foodland handle cash transactions following the Government of Canada's plan to eliminate the penny?

The Government of Canada is phasing out the penny. Starting February 4, 2013, pennies will no longer be distributed to businesses or financial institutions.

In our stores, pennies will continue to be accepted. For cash payments where change is owed, your change will be rounded to the nearest five-cent increment using the following Government of Canada rounding guidelines:

  • Amounts ending in 1 cent and 2 cents are rounded down to the nearest 10 cents.
  • Amounts ending in 3 cents and 4 cents are rounded up to the nearest 5 cents.
  • Amounts ending in 6 cents and 7 cents are rounded down to the nearest 5 cents.
  • Amounts ending in 8 cents and 9 cents are rounded up to the nearest 10 cents.
  • Amounts ending in 0 cent and 5 cents remain unchanged.

Our rounding approach may not be adopted by third party service providers operating within our store environment. Please contact with those providers directly if you have any questions about their rounding policies related to the elimination of the penny.

Electronic transactions such as debit and credit cards don’t need to be rounded, and will not be impacted.

For more information, please visit the Government of Canada “Phasing out the Penny” site at www.actionplan.gc.ca/penny or call 1 800 O-Canada.

What is your product return policy?

The full value of a non-perishable product will be refunded within 14 days of purchase when accompanied by a receipt and the product. If the purpose of your return relates to the quality of a national brand item, we suggest you contact the company that manufactured the product directly. Manufacturers are the experts on their own products and welcome customer feedback.

What is your rain check policy?

Rain checks are issued for advertised flyer items that are temporarily out of stock.
Rain checks are redeemable within 14 days of the date of issue.

What is your scanning accuracy policy?

We strive at all times to ensure accuracy in our pricing and adhere to the Scanner Price Accuracy Code as determined by the Canadian Council of Grocery Distributors. If the scanned price or a keyed price of a non-priced ticketed item is higher than the shelf price the customer is entitled to receive the first item free, up to a $10 maximum upon verification by store management.

What is your store accessibility policy?
  • Click here to read or download the Accessibility Policy (PDF – 83 KB)
  • Click here to listen to an audio version of the Accessibility Policy (MP3 – 7 MB)
Why am I having trouble viewing the flyer?

Many computers store web pages on the hard drive to help access web pages more quickly. However, when your browser retrieves a page from its cache instead of the Internet source, the page displayed may not be the most recent version. If an older version of our flyer appears, try refreshing the page. If the problem persists, or you have received an error message, follow your browser’s help menu to clear your computer’s cache.